Essay example: Suggestion Based on the Service Quality Management

Haidilao is known for the best hospitality services; however, there are some hiccups that are inevitable even in the best industries. Therefore, it is vital to address the quality of the services to maintain the status of Haidilao. Therefore, suggestions best offer solutions for the survey.

Is your time best spent reading someone else’s essay? Get a 100% original essay FROM A CERTIFIED WRITER!

Order now

Suggestion 1: good decor and refreshments.

Haidilao has good deco because it is decorated with different colors which are not only attractive but also satisfy the needs of the guests. As a hot pot restaurant, haidilao will offer the following appetizers to the guests: Egg Spring Roll, Chicken Spring Roll, Shrimp Spring Roll, Heaven Drums, Dry Chilli Chicken and Chicken Lollipop Sizzler. Also, the quests will get Crispy fried potatoes with different spices. Besides, it is essential to provide the quest with the heating up soups for fish, scallops, and beef to match the drinks on the table for the quests.

Suggestion 2: hospitality of the waiter.

If a waiter forgets to great the guest, there should be another person at standby who is keen to notice who has not been accorded a warm welcome. The person should move to the guest table after settling at his or her desk, great him or her once again and show them where the washroom is located. As a worker of haidilao, I will address the guest while notifying him or her as if that is the plan of the restaurant so that he or she does not notice that there was a lapse in the way workers welcome guests in the restaurant.

Suggestion 3: customers cards.

I will advise the management of the restaurant to make customers cards. The card will be given to every guest who comes into the restaurant. In the card, you will have the opportunity to show or remind them of the existence of the tableware. So, through the guest card, once you supply the tableware, the card will be the best option to remind the guest not to forget the same. Additionally, I will prefer that the card have options for guest to leave their comments on the products they have used and that case, they are likely not to forget to use the tableware because they will remember when they need to give comments in the card.

Suggestion 4: guest cards.

Similarly, I will offer my advice to the management of the restaurant to make guest cards. The card will be given to every guest who comes into the restaurant. In the card, you will have the opportunity to show or remind them of the existence of the tableware. So, through the card, once you supply the tableware, the card will be the best option to tell the guest not to forget the same. Additionally, I will prefer that the card have options for guest to leave their comments on the products they have used and that case, they are likely not to forget to use the tableware because they will remember when they need to give comments in the card. The use of the card will be appropriate because the employee does not need to interact directly with the guest who sometimes might not want to be reminded of such wares in front of others.

Suggestion 5: online ordering.

I recommend that haidilao adopts online ordering and so the employee will not forget what the customer has ordered while on the way to counter. Besides, haidilao should install Wi-Fi so that guests are not inconvenienced in ordering food for lack of or slow internet. In the online ordering menu, each food listed has all the ingredients and reviews of the past guests, and so the guest will find it easy to order delicious meals as guided by the previous reviews.